Bookings are essential for all our tours.
Our office is open every day from April until the beginning of October from 9.00 until 12.00 and from 15.00 until 18.30.
Starting times for tours are 07.45 and/or 13.15.
For any kind of information or reservation, which trail to choose, availability of tours, days and starting hour, you can call our secretary:

  • at the numbers 0039 334 8698666 or 0039 0464 505406
  • send a e-mail to info@canyonadv.com
  • use Skype and call us for free; our user name is canyonadventures
  • via whatsApp at 0039 334 8698666

FOR A DEFINITE BOOKING:

Once the date has been confirmed, to make the reservation definite we ask you to send us :

  • address of accommodation (to arragne a meeting point or pick up)
  • a phone number
  • how many people are subscribing
  • the height and weight of everybody for the equipment
  • a deposit

Payment via bank or transferwise to the following account:

CANYON ADVENTURES
bank: Cassa Rurale Alto Garda.
agency: Arco
Eur Iban: it32 x080 1635 1020 0001 6328 149
BIC/SWIFT: CCRTIT2T04A

For tax reasons we need to register all our clients who send money from abroad. Please add your name and home address as reason of the transfer  (data will be registered and kept according to https://www.canyonadv.com/en/privacy-policy/).
For every booking meeting point and times are agreed and communicated. A list of necessary personal equipment is communicated, as well. The participation to the activities cannot be guaranteed shall someone not have carry the required personal items.
In consideration of our working team and the other guests, meeting and departure times have to be respected. All tours strictly start at the established time and we cannot refund quotes for participants that are not ready at the agreed time and place. This rule applies to check in times at our office as well as to the different pick up spots on the way to the activities.

ATTENTION
Your money will be returned:
·      if the tour is cancelled due to bad weather conditions. The tours run even if there is light rain and are suspended only by the decision of the guides if the water level or the conditions might  be dangerous.
·      if the minimum quota of participants is not reached.

The money will NOT be returned:
·      for forced changes of program (if same value – Canyon Adventures reserves the right to change the destination of the tours due to weather conditions or other independent causes that make one particular route unaccessible or unsafe)
·      for delays in starting time
·      for failing to appear at starting time
·      for cancellations or changes which are not communicated to our office in time (14 days in advance)

 

Quotes and prepayments are refunded (or tour can be re-booked):
  • for tours cancelled if the minimum participants numbers are not reached
  • for tours suspended for weather or water conditions. The tours run even if there is light rain and are suspended only by the decision of the guides if the water level or the conditions might be dangerous.
Payments are NOT refunded: 
  • for forced changes of program (if same value – Canyon Adventures reserves the right to change the destination of the tours due to weather conditions or other independent causes that make one particular route unaccessible or unsafe)
  • for changes in starting time decided and communicated in advance by the organization
  • in case of delays, failure to appear or defection on booked numbers, the deposit or payment cannot be refunded, nor be accounted for other participants’ or future bookings. 
  • there is no right of refund (also partial) for second thoughts at the moment of starting the activity or retirements.
  • the same applies for participants excluded form the tour by our guides in case of medical conditions not communicated in advance or evident alcool or drug use before the activity.
  • or changes not communicated to our office at least 14 days in advance.