Bookings are essential for all our tours.
Our office is open every day from April until the beginning of October from 9.00 until 12.00 and from 15.00 until 18.30.
Starting times for tours are 07.45 and/or 13.15.
For any kind of information or reservation, which trail to choose, availability of tours, days and starting hour, you can call our secretary:
- at the numbers 0039 334 8698666 or 0039 0464 505406
- send a e-mail to firstname.lastname@example.org
- use Skype and call us for free; our user name is canyonadventures
- via whatsApp at 0039 334 8698666
FOR A DEFINITE BOOKING:
Once the date has been confirmed, to make the reservation definite we ask you to send us :
- address of accommodation (to arragne a meeting point or pick up)
- a phone number
- how many people are subscribing
- the height and weight of everybody for the equipment
- a deposit
Payment via bank or transferwise to the following account:
bank: Cassa Rurale Alto Garda.
Eur Iban: it32 x080 1635 1020 0001 6328 149
Your money will be returned:
· if the tour is cancelled due to bad weather conditions. The tours run even if there is light rain and are suspended only by the decision of the guides if the water level or the conditions might be dangerous.
· if the minimum quota of participants is not reached.
The money will NOT be returned:
· for forced changes of program (if same value – Canyon Adventures reserves the right to change the destination of the tours due to weather conditions or other independent causes that make one particular route unaccessible or unsafe)
· for delays in starting time
· for failing to appear at starting time
· for cancellations or changes which are not communicated to our office in time (14 days in advance)
- for tours cancelled if the minimum participants numbers are not reached
- for tours suspended for weather or water conditions. The tours run even if there is light rain and are suspended only by the decision of the guides if the water level or the conditions might be dangerous.
- for forced changes of program (if same value – Canyon Adventures reserves the right to change the destination of the tours due to weather conditions or other independent causes that make one particular route unaccessible or unsafe)
- for changes in starting time decided and communicated in advance by the organization
- in case of delays, failure to appear or defection on booked numbers, the deposit or payment cannot be refunded, nor be accounted for other participants’ or future bookings.
- there is no right of refund (also partial) for second thoughts at the moment of starting the activity or retirements.
- the same applies for participants excluded form the tour by our guides in case of medical conditions not communicated in advance or evident alcool or drug use before the activity.
- or changes not communicated to our office at least 14 days in advance.